Job Description: This position requires the candidate to perform
predefined day to day activities and deliver the minimum stated results which
includes team target, Individual Target, Client Management , process and people
management, reporting and data management. Business Vertical: CRM Location: Chennai,Cuddalore,Pondicherry,Panruti. Work from home and office. Experience: 0 to 5 years. No shift. Qualifications Graduate in any discipline
Strong
numerical and analytical skills
5
to 8 yrs of work experience with BPS/ ITeS in a voice process with
excellent command over local language/ language of support in the region
Strong
MS Office skills, especially MS Presentation and MS Excel
Must
be open working within a 24x7 complex, high-pressure environment
Should
be a Domain expert in multiple workflows
Good
awareness of Quality Standards and Service Level Agreements and their
application
Multiple
management; Competitive/Market
intelligence; Consulting skills; Forecasting skills; Good in analytical
thinking, problem solving, Feedback & Coaching Skills
Experience
working with large volumes of data and data analysis.
Strong
communication skills - ability to work closely with internal staffing, B2B
clients and communicate complex analytics in a structured and clear
manner.
Proven
track record of exceptional performance and high productivity.
Ability
to work in a fast-paced, constantly evolving environment.
Strong
understanding of the online & digital market.
Should
have great networking and rapport building skills. Should be able to
communicate effectively with senior management executives
Good
skills performing online searches and data collection activities.
High
degree of problem-solving and analytical skills with strong attention to
detail required.
Employment Type: Full
Time, Permanent, Contract, Freelance. Role Category: Voice – Domestic/International.